REFUND POLICY

REFUND POLICY

Last Updated: June 2026

At River Valley CBD, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Please read our refund policy carefully before ordering.

Refund Window
We accept refund requests within 14 days of the date your order was delivered. Requests made after 14 days from the delivery date will not be eligible for a refund.

Eligible Reasons for a Refund
We will issue a refund or replacement for the following reasons:

  • You received the wrong product
  • Your product arrived damaged or defective
  • Your product was lost in transit and never delivered
  • Your product arrived in unsatisfactory condition due to a shipping or handling issue

Non-Eligible Situations
The following situations are not eligible for a refund:

  • You changed your mind after placing the order
  • You simply did not like the product or its effects
  • The product was purchased on sale or at a discounted price
  • You entered an incorrect shipping address at checkout
  • The package was undeliverable due to an issue on the customer's end

How to Request a Refund
To request a refund, contact us within 14 days of delivery at [your email address] with the following information:

  1. Your full name and order number
  2. The reason for your refund request
  3. A photo of the product if it arrived damaged or defective

Once we receive your request, we will review it and respond within 2 to 3 business days. Approved refunds will be issued to your original payment method within 5 to 7 business days. Please note that your bank or card issuer may take additional time to process and post the refund.

Exchanges
If you received a damaged or incorrect item, we are happy to send a replacement rather than issue a refund if you prefer. Just let us know when you contact us.

Return Shipping
Due to the nature of CBD products, we do not require items to be returned in most cases. If a return is required, we will provide you with instructions and may provide a prepaid return label at our discretion.

Contact Us:
River Valley CBD
Email: [your email]
Phone: [your phone number]