Introduction
At RiverValley Farms, we strive to ensure that our products and services meet the expectations of our customers. We understand that there may be instances when you need to cancel an order or request a refund. Our refund and cancellation policy outlines the terms under which such requests can be made.
Cancellation Policy
Order Cancellations
- Orders can be cancelled within 24 hours of placement without any charge. To cancel your order, please contact our customer service team with your order number.
- Cancellations made after 24 hours may be subject to a cancellation fee to cover the costs incurred in processing the order.
- Custom or special orders may not be eligible for cancellation once production or preparation has commenced.
Refund Policy
1. General
We aim to provide a satisfying shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
2. Conditions
To be eligible for a return, please make sure that:
– The product was purchased in the last 30 days.
– The product is in its original packaging.
– The product isn’t used or damaged.
– You have the receipt or proof of purchase.
3. Products that Cannot Be Returned
We do not accept returns of the following items:
– Gift cards.
– Downloadable software products.
– Some health and personal care items.
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
4. Initiating a Return
To return a product, please contact us at:
– Email: [email protected]
– Phone: 276-608-7851
You will be provided with instructions on where to send returned goods. Customers are strongly encouraged to get proof of postage when returning goods to avoid “lost packages” situations.
5. Shipping Charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from RiverValley.online.
6. Damaged or Faulty Products
If you received a damaged or faulty product, please notify us immediately for assistance.
7. Sale Items
Sale items can be refunded. Only regular priced items may be refunded at the regular price, sale items will be refunded at the sale price.
8. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at:
– Email: [email protected]
– Phone: 276-608-7851
9. Modifications
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Exceptions
- Please note that certain items may be excluded from this policy and will be clearly marked as such at the time of purchase.
Contact Us
For any questions regarding cancellations or refunds, or to initiate a cancellation or return, please contact our customer service team at [email protected] or 276-608-7851.